Module 3
Communication
Discover how the way we communicate energizes the work climate.- Models reveals how the dynamics of interpersonal communications make the work climate more productive.
- Analyze your personal communication practices and rediscover their impact.
- The Luft-Ingam model (Johari Window) gives you a proven framework for understanding and applying these experiences.
Communication plays a vital role in the success of any organization. Every leader/manager must create an environment that engenders trust and mutual sharing of information. Using our methodology, one can easily measure, and graphically portray, the behaviors inherent in interpersonal processes.
This module helps you to:
- Improve communication skills
- Refine interpersonal skills
- Build stronger relationships
- To observe, through an interactive role-play, the characteristics and psychological impact of various interpersonal "styles" as a basis for self-reflection and group discussion;
- To introduce the Johari Window model of interpersonal processes as a way of "debriefing" the group discussion and conceptualizing the complexities and subtleties of interpersonal dynamics, with particular emphasis on the effects of one's style of relating to others;
- To examine underlying motives that may be the cause of a less effective communication style;
- To examine data-based feedback regarding one's practices with subordinates, colleagues, and superiors (through the use of the Personnel Relations Survey - PRS) and link this data to the back-home system through the use of feedback assessments (through the use of the Management Relations Survey - MRS);
- To introduce real tools that can be used to practice better communication behaviors with others on the job and carry the learning to the real world of work;
- To help participants set S.M.A.R.T. goals related to improving communication practices and form specific action plans related to these goals - turning learning into action.
- To coach participants on how they can conduct a meeting with those who gave them feedback. Participants are encouraged to get together with those co-workers who have rated them in order to share the concepts learned in the module, opening up effective discussion and creating a forum for action planning with their team concerning the subject matter of this module.
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